Confirmed Service Customer
The truck was in the shop for four days. There was addditional work that was approved by me. Additional work was recommended and I chose not to do. Communications was terrible. I left 4 VM on the shop lineover the course of 2 days and none were returned. The same with text messages. One day after the promise date I get a call saying it was done yesterday and you can pick it up. I paid for the additional work that I requested and the truck was brought out to me to look at. The additional work had not been done.
Victor L.
Las Vegas,
NV
Business Response
Victor, we regret your experience with us here, but are glad you brought this to our attention. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (702) 605-5808 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
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