Review Details

Brought my 2018 SS Camaro in for check engine light. It was diagnosed that one of the engines sensors was bad and needed to be replaced. Unfortunately my registration was due but car would not pass smog because the cars computer would not reset. I brought the car back in and I was told that they could not find anything wrong and I was that I had to drive the car through the drive cycles in order for the computer to reset. I spent over $500 in gas and drove over 1000 miles in an attempt to get the computer to reset to no avail. I bought the car back on a Monday and got it back on Friday once they drove the car through the drive cycle and the computer reset. The service rep Ezequiel tried to charge me $225 for diagnostic check for something that I considered a revision due to the fact that they initially had to disconnect battery in order to replace the sensor.This is what caused the the the computer reset problem in the first place. When I picked the car up I challenged him on why I should pay for diagnostic when in my mind this was a revision and they would have to do diagnostic anyway to see if points in the computer were resetting. I asked if he checked with extend warranty company to see if the additional diagnostic charge was covered and he told me no because they did not add or change any parts. He then put my keys on the counter top forcefully and told to just go because I was arguing with him. I told him I was not arguing as much as I was challenging his logic as to why I should pay for a diagnostic for a revision. I also told him that he didn’t need to act like that as I was not being disrespectful to him. I know that service people get a a commission for service charges and I think he was upset that I caught his hand in the cookie jar trying to get over on me for a commission. He could never be my service agent again and I wonder how many other people he’s gotten over on who are not as aware and diligent as myself. Not a good look for your service department Auto Nation GMC Sahara. I think I’ll stick with the Henderson location. Longer drive but better service and honest